Friday 5 April 2019
Queen Mary University of London has secured accreditation from Hitched – the UK’s No.1 Digital Wedding Planner for its level of customer service for wedding clients; before, during and after their big day.
The 360 process involves an enquiry being submitted; a mystery shop with show round and follow up with three past wedding couples - independently, who have used the venue. In addition, analysis of the actual listing on Hitched.co.uk and the Weddings at QMUL website were also included. Following the review, a full report and suggestions for further improvement were provided.
Saran Deb, Wedding Coordinator for Queen Mary comments ‘It’s really great news to receive not only the accreditation, but to know that the service we offer to our clients; our website and our listing have been reviewed independently and that all match the high level of experience we pride ourselves on offering to our wedding clients and their guests’.
Weddings at Queen Mary offers ceremonies and reception opportunities within the hidden and enchanting Victorian Octagon and Senior Common Room and is one part of the commercial portfolio of products which encompass venue hire, accommodation and functions at Queen Mary University of London.